Shipping Terms
1. Payment Method
You can select products according to your personal preferences and place orders using cash on delivery (COD).
If you need to return a product, please refer to the mall’s return agreement.
After receiving your goods, if you have any questions or concerns, please contact our online customer service in a timely manner. We provide 24/7 customer service support to assist you!
2. Logistics Terms
2.1 Shipping Costs
Free shipping is available for all orders.
2.2 Delivery Time
After your order is successfully placed, we will prepare and dispatch your goods in the order they are received. The dispatch period is approximately 3 working days. There is no restriction on specific delivery times within the scheduled period, and delivery services are available on Saturdays, Sundays, and public holidays.
2.3 Arrival Time
After your order is dispatched, the estimated arrival time is approximately 7–10 working days.
2.4 Signing Instructions
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When placing an order, please provide a valid delivery address and contact phone number where you (or your authorized representative) can sign for the goods.
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Upon receiving the goods, please inspect them on the spot: check if the outer packaging is intact, if the quantity of goods matches the order details, and if the shopping list is complete. Do not open the product packaging for inspection before signing for receipt. If the outer box seal is damaged or torn, you have the right to refuse acceptance of the goods.
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If you are unable to sign for the goods in person, please entrust someone else to do so, and ensure they strictly follow the above inspection requirements. The courier is only responsible for delivering the goods to the designated address on the order; any person at the address (e.g., a receptionist) may sign for receipt, and we cannot guarantee delivery to a specific individual.
2.5 Order Modification & Stranded Orders
For risk control reasons, your order cannot be modified after purchase confirmation. Please ensure you fill in the correct delivery address and contact phone number when placing your order. We apologize for any inconvenience this may cause.
Effective immediately, stranded orders that cannot be delivered due to insufficient delivery information will be retained by the logistics provider for 5 working days. The Company will notify you via email; please reply to the email or contact customer service within this period. If no reply is received within 5 days, the Company will arrange to return the goods to the warehouse and process a full refund. We appreciate your understanding for any inconvenience caused.
3. Return & Refund Policy
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1) If the goods you ordered are defective, you may request a full refund.
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2) The methods and conditions for returns and refunds shall be subject to the records of the relevant products on the sales page and during the ordering process.
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3) The goods you return must be kept in their original condition, including all products, gifts, accessories, original packaging, and all accompanying documents or materials provided at the time of shipment. If a physical invoice was issued, it must be returned along with the goods; you must also sign any documents required by relevant laws and regulations (e.g., credit notes). Otherwise, the Company reserves the right to refuse your return or refund request.
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4) You understand and agree that if the Company needs to process a refund for you (whether due to a return, exchange, the Company’s inability to accept all or part of your order, or the cancellation or invalidation of the contract for any reason), the Company will handle the necessary documents on your behalf in accordance with relevant laws and regulations (e.g., invoices or credit notes).
4. FAQ on Distribution
Q1: Can I specify the delivery time when placing an order?
A1: The available delivery times vary depending on the transportation company specified in your order’s shipping information.
Q2: How can I complain about a courier?
A2: You can contact the local service hotline of the corresponding transportation company, which is indicated in your order’s shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will be completed within 7 working days from the date of order dispatch (excluding Sundays).
Q4: What should I pay attention to when inspecting and signing for the goods?
A4: Please ensure the outer packaging is intact upon receipt. The recipient has the right to refuse acceptance if the packaging is damaged.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the designated address on the order; any person at the address (e.g., a receptionist) may sign for receipt, and we cannot guarantee delivery to a specific individual.
Q6: What should I do if my order was signed for by someone else without my authorization?
A6: If this occurs, please contact the corresponding courier company (indicated in your order’s shipping information) and reach out to their local customer service for assistance.
Q7: How can I check the delivery status of my order from the cooperative logistics vendor?
A7: Please check the delivery status directly with the courier company specified in your order’s shipping information.
5. Contact Us
If you have any doubts about the above terms or your order delivery, please contact us at service@mail.brimthra.com. Our customer service team is available 24 hours a day, 7 days a week, to reply to you online promptly.