Privacy Policy
1. General Statement
We value the privacy of our customers. Therefore, we will only collect and use your personal data in the manner described in this Privacy Policy. Our practices regarding the collection, use, and protection of your personal data comply with applicable Singapore privacy laws and regulations.
We adhere to the following core principles in handling your personal data:
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We will only collect information from you when it is necessary or in connection with your transactions with the Company.
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Your personal data will be retained only when required by law or when it is relevant to the purpose for which it was collected.
We are always happy to hear from you. If you have any comments or suggestions regarding our privacy practices, please send the relevant information to us via email at: service@mail.brimthra.com.
2. Anonymous Browsing
You may browse the Company’s website without providing any personal information. When you visit our website without logging into a registered user account, your browsing will be anonymous, and we will not be able to identify you personally.
3. Personal Data Collection
The Company does not sell, share, or trade any collected customer data with third parties. Personal data collected online will only be disclosed within the Company’s group of entities for internal use.
When you create a user account with the Company, the basic personal information we collect from you includes:
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Full name
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Shipping address
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Email address
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Contact phone number
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Date of birth
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Gender
4. Purposes of Personal Data Use
The personal data we collect from you will be used for the following legitimate purposes:
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Deliver the goods you purchased from the Company;
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Provide you with the latest updates on product delivery status and customer support;
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Provide you with information about our products;
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Process your orders, or provide services and information as requested by you or through our website.
In addition, we will use the information you provide to:
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Manage your user account;
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Verify and process transactions related to your online payments;
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Review information downloaded from our website, identify website browsers, and conduct website user statistics;
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Conduct surveys or send you information about relevant products or services that we believe are suitable for you, unless you explicitly refuse to receive such messages;
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Share your name and shipping address with third parties (such as courier companies or suppliers)solely to facilitate the delivery of your orders.
Important Note
Courier companies may request you to provide your identification number for internal inspection and customs clearance purposes, to facilitate the export of goods in accordance with applicable regulations.
5. Order Information Management
We may retain your order information, but for security reasons, we cannot directly retrieve this information on your behalf. You may access your order details and view individual order information by logging into your user account.
You may also manage your personal addresses, bank details, and newsletter subscriptions through your account. It is your responsibility to keep your personal information confidential and to prevent unauthorized third parties from accessing your account. The Company will not be liable for any improper use of your password or unauthorized access to your account resulting from your failure to maintain confidentiality.
6. Personal Data Security
The Company is committed to ensuring that all collected personal data is kept safe and confidential. We protect your personal information through the following measures:
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Restrict access to personal data to authorized personnel only;
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Continuously update technical measures to prevent unauthorized access to computerized data;
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When personal data is no longer required for legitimate purposes, we will securely destroy your personal data in a safe and compliant manner. (Note: "Green purposes" in the original text is corrected to "legitimate purposes" as it is deemed a typo.)
The Company uses 128-bit Secure Sockets Layer (SSL) end-to-end secure communication technology to process your financial information. This technology is a recognized high-level security measure, and it would take at least one trillion years to crack.
7. Disclosure of Personal Data
The Company will not share your personal information with any organizations other than those providing delivery services for the Company’s website and other related third parties necessary for the provision of our services.
In exceptional circumstances, the Company may be required to disclose personal data, for example: if there is reason to believe that such disclosure may help prevent threats to life or health, or for law enforcement purposes in accordance with applicable laws.
If you believe that the Company has violated this Privacy Policy, please contact us via email at: service@mail.brimthra.com.
8. Changes to the Privacy Policy
The Company reserves the right to modify and update this Privacy Policy at any time, without prior notice. It is your responsibility to periodically visit our website to review any changes to this Privacy Policy. Your continued use of the Company’s website or services after any modifications shall constitute your acceptance of the revised Privacy Policy.
9. Privacy Complaint Procedures
If you are dissatisfied with the manner in which the Company handles your personal data or any privacy-related complaints, please contact us via email at: service@mail.brimthra.com. Our team will review your complaint promptly and respond to you in a timely manner.